Returns & Exchanges
We want you to be completely satisfied with your FREIDA ROTHMAN purchase. We offer returns and exchanges on unworn, non-customized jewelry within 30 days of the original delivery date.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
After submitting your request, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.
Ship the Package
Drop off your package at any authorized carrier location, ensuring the tracking information is retained for your records during transit.
Receive Your Refund
Once our team inspects your return for quality assurance, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing